rbajia Privacy Policy

rbajia is the data controller responsible for the personal information you provide when registering and using the rbajia platform. As data controller, rbajia determines the purposes and means by which your personal data is processed.

All data-related enquiries, including requests to access, correct, or delete your personal data, should be directed in writing to: [email protected]. Please note this email address is displayed as plain text only and is not a clickable link. We aim to respond to all privacy-related requests within 10 business days.

rbajia collects personal data in several ways: directly from you when you register and use the platform, automatically when you interact with our website, and from third parties such as payment processors and identity verification providers. The categories of data we collect include:

Sensitive Data. rbajia does not intentionally collect sensitive categories of personal data (such as health data, religious beliefs, or political opinions). If you voluntarily disclose such information — for example, when requesting a self-exclusion on the grounds of a gambling problem — that information will be processed solely for the purpose of delivering the requested responsible gaming service and will not be used for any other purpose.

rbajia processes your personal data only where there is a lawful basis to do so. The primary purposes for which we use your data are:

• Account Management: To create, maintain, and administer your player account, including processing deposits, withdrawals, and bet settlements.
• Identity Verification (KYC): To verify your identity and age in order to comply with our anti-money laundering and responsible gaming obligations. Players must be 21 years or older to hold an account.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account abuse, and any other prohibited activity on the platform.
• Customer Support: To respond to your enquiries, resolve disputes, and manage complaints via Live Chat, email, or Telegram.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling and to administer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion requests.
• Platform Improvement: To analyse usage patterns and technical data in aggregate form to improve the performance, security, and user experience of the rbajia platform.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities.
• Marketing Communications: Where you have opted in, to send you information about promotions, bonuses, and seasonal offers. You may opt out of marketing communications at any time by contacting support.

rbajia will not process your personal data for any purpose that is incompatible with the purposes listed above without first informing you and, where required, obtaining your consent.

rbajia relies on the following legal bases when processing your personal data:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you as a registered player — for example, processing deposits and paying out winnings.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including identity verification and anti-money laundering checks.
• Legitimate Interests: Processing carried out in rbajia's legitimate interests, including fraud prevention, platform security, and improving our services, where those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as receiving promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

rbajia does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only where necessary and proportionate:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners require certain transaction data to process deposits and withdrawals on your behalf.
• Identity Verification Providers: Third-party KYC and age-verification service providers who assist rbajia in verifying player identities in accordance with our compliance obligations.
• Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data for game delivery and fair-play auditing purposes.
• IT and Security Partners: Providers of hosting, cloud infrastructure, cybersecurity, and fraud detection services who process data on our behalf under strict confidentiality agreements.
• Legal and Regulatory Authorities: Law enforcement agencies, courts, and regulatory bodies where disclosure is required by law or necessary to protect the rights and safety of rbajia or third parties.

Any third party that processes personal data on behalf of rbajia is required to do so under a data processing agreement that mandates appropriate technical and organisational security measures.

rbajia uses cookies and similar tracking technologies on the rbajia.bet platform. Cookies are small text files placed on your device when you visit our site. They help us deliver a consistent, secure, and personalised experience.

The types of cookies we use include:

• Essential Cookies: Strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during your visit. The platform cannot operate without these cookies.
• Performance Cookies: Used to collect anonymised information about how players navigate the platform, such as which pages are visited most frequently. This data helps us optimise the user experience.
• Functional Cookies: Allow the platform to remember your preferences — such as your preferred language, currency display settings, and responsible gaming limits — so you do not need to re-enter them on each visit.
• Security Cookies: Help us detect and prevent fraudulent login attempts, bot traffic, and other security threats.

rbajia does not use third-party advertising or cross-site tracking cookies. You may configure your browser to block or delete cookies; however, disabling essential cookies will affect your ability to log in and use the platform.

rbajia retains your personal data for as long as your account is active and for a reasonable period thereafter, in order to meet our legal obligations and resolve any outstanding disputes. Specific retention periods include:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in line with anti-money laundering record-keeping requirements.
• Transaction Records: Deposit, withdrawal, and betting records are retained for a minimum of five (5) years after the date of the transaction.
• Support Communications: Live chat transcripts and email correspondence are retained for up to three (3) years from the date of the last interaction.
• Technical and Usage Data: Retained in anonymised or aggregated form for platform analytics purposes for up to two (2) years.
• KYC Verification Documents: Identity documents are retained for the period required by applicable law and deleted securely once the retention period has expired.

When personal data is no longer required, rbajia will delete or anonymise it securely in accordance with industry-standard data disposal procedures.

rbajia takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and the rbajia platform.
• Encrypted storage of passwords — rbajia never stores passwords in plain text.
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of platform infrastructure.
• Multi-factor authentication options for player accounts to protect against unauthorised login.
• Automated fraud detection and real-time monitoring systems to identify suspicious account activity.

While rbajia takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying rbajia immediately if you suspect any unauthorised access to your account.

As a registered player on the rbajia platform, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data that rbajia holds about you at any time.
• Right to Rectification: You may request that any inaccurate or incomplete personal data held by rbajia be corrected or updated.
• Right to Erasure: You may request that rbajia delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may ask rbajia to restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: You may request that rbajia provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to rbajia processing your personal data where that processing is based on legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact rbajia in writing at [email protected]. This email is displayed as plain text and is not a clickable link. Please include your registered username and a description of your request. We will respond within 10 business days. Some requests may require identity verification before we can process them.

The rbajia platform may contain references to third-party services such as payment providers including bKash, Nagad, Rocket, and Upay. When you leave the rbajia platform to complete a transaction with a third-party payment provider, that provider's own privacy policy governs the handling of your data during that transaction. rbajia is not responsible for the privacy practices of third-party services.

rbajia does not embed third-party social media plugins, tracking pixels, or advertising networks that would allow those third parties to collect data about you without your knowledge while you use the platform.

The rbajia platform is strictly intended for adults aged 21 and above. rbajia does not knowingly collect personal data from any person under the age of 21. If we become aware that a player account has been created by a person under 21 years of age, we will immediately close that account, void any associated bets or balances, and securely delete the personal data associated with that account.

If you are a parent or guardian and believe that a minor in your care has registered an account on rbajia, please contact us immediately at [email protected] so that we can take prompt action.

rbajia reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, rbajia will notify registered players via a notice displayed on the platform or via the email address associated with the player's account.

The "Last updated" date at the top of this page will be revised whenever the Policy is amended. Your continued use of the rbajia platform following publication of a revised Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how rbajia protects your personal data.